Cloud Note Use Cases
Cloud Note is made for corporate and business users to simplify the process of creation of instructions, tutorials, knowledge base articles - and sharing them. Cloud Note makes it easy to capture and document process or procedure on the spot with your smartphone, by taking images / video and adding explanatory text, share and exchange documents, and integrate them into corporate systems, such as knowledge base or LMS. As such, it can be effectively used in the environments that require knowledge capture and distribution, including learning and training, knowledge management and technical support.
Knowledge Management
Cloud note will enhance your knowledge base effectiveness and usability by:
- Providing employees with a tool to easily and quickly capture and document processes or procedures.
- Including comprehensive visual information without spending significant effort or money.
- Enabling your workforce to access required information anywhere, anytime.
In many cases lack of visuals makes voice technical support inadequate. Customer has trouble verbally describing the situation, while support personnel might have difficulty effectively describing steps that need to be taken. Cloud Note will help you to mitigate the situation, cut technical support time and increase customer satisfaction by:
- Providing clients with a tool to document and submit their problem
- Providing tech support personnel with a tool to instantly create visual step-by-step guide and share it with a client
- Creating comprehensive client knowledge base
Learning and Training
Cloud Note will help you create effective e-learning modules by:
- Turning your android smartphone into an authoring tool that you can use to capture information in the office or in the field and create PowerPoint-type presentation, with images and / or video, in a matter of minutes.
- Ability to include these presentations in the e-learning modules
- Providing trainees (or, indeed, any employee) with a tool to access learning materials from anywhere
